Frequently Asked Questions

You can start your order online by filling out our quick form at swimid.com/order-online.(https://www.swimid.com/order-online) Once submitted, a member of our team will contact you to confirm details and finalize your order.

We ship nationwide and internationally. For specific shipping locations and restrictions, contact your account manager.

We offer multiple shipping options to balance speed and cost. Shipping fees are calculated at checkout based on weight, size, and destination.

We select the shipping carrier to provide fast delivery at a reasonable price. A customer can ship on their own account via UPS or FedEx given their account number.

We accept credit cards (American Express, Discover, Mastercard, Visa), checks, direct deposit, and wire transfer. Mail checks to: 901 Park Road, Fleetwood, PA 19522

Sales tax is applied according to state laws and includes the total order amount, shipping, and handling charges.

Yes. Please contact us to provide valid tax-exempt documentation before placing your order.